For all UK orders we charge a delivery cost based on the number of products ordered, starting at £4.50 up to £10.50. Larger orders will be quoted individually.
These charges reflect the cost of a courier service to deliver your goods by secure next day delivery, as soon as order is complete. (Not including Weekends and bank Holidays)
Box Files etc £4.50 up to £10.50 depending on quantity
Secret Doors - £45 to mainland UK (Each item)
Customised Safe £6.95 each
All of our products are hand-made to order. However, we will always aim to get your order to you as soon as possible. For UK orders we aim to deliver goods within 7 to 14 days.
All of the secret doors pictured within our online catalogue have been pre-finished (i.e. stained or lacquered) prior to photography. Please bear in mind that due to the vagaries of the printing process, colour depicted may vary slightly from the final product.
We want you to be completely satisfied with your purchase. We try to ensure that the products are the same as our original samples, although sometimes slight differences do occur.
If the product is damaged in any way in transit please call us asap . (As there is a time scale for us to claim off the courier.) You will then be advised on the procedure.
If the consignments external package is damaged then the receiver will have to sign for the consignment as Damaged.
If the items are damaged or faulty, with no sign of external damage, please return the item(s) and it will be replaced and the returnpostage will be refunded.
Whilst we try and ensure that all details, descriptions and prices, which appear on this Website, are accurate, errors may occur. If we discover an error in the price of any goods, which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
All prices are inclusive of TAX. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
All our prices are shown in Pound Sterling and exclude postage & packaging fees. We reserve the right to change our product prices without prior notice, this does not apply to orders already placed and paid in full.
International Orders Customs, Duties, and Taxes
Shipping fee will not be refunded in case of returns. The recipient of an international shipment may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for further information.
Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.